KissSteps™ – Frequently Asked Questions (FAQ)

1. What exactly are KissSteps™ Kissing Slippers?

KissSteps™ Kissing Slippers are open-toe, cloud-soft EVA slippers with a playful twist:
when you stand close, the slippers “kiss” each other with a tongue-style design at the front.

They’re designed as a cosy everyday slipper that also works as a fun under-£20 gift for couples, best friends, siblings and housemates across the UK.

2. Are they actually comfortable or just a novelty?

They’re designed to be both:

  • The sole is made from lightweight EVA (Ethylene Vinyl Acetate) – cushioned and slightly bouncy underfoot.

  • The open-toe design keeps your feet from getting too hot and sweaty.

  • The base is textured and non-slip, made for typical UK flooring like tiles, laminate and vinyl.

Most people buy them for the fun design, then keep wearing them because they feel good on the feet.

3. How do I pick the right size?

We recommend choosing your usual UK size:

  • If you’re between sizes or like wearing thicker socks, choose one size up for a more relaxed fit.

  • The shape is designed to feel secure without squeezing your toes.

Always check the size guide on the product page before ordering. If you’re unsure, you can email us at support@kisssteps.co.uk and we’ll help you decide.

4. Do you have a size guide?

Yes. On the product page you’ll find a size guide with EU / UK equivalents and foot length guidance.

General rule of thumb:

  • If you’re close to the maximum length for a size → go up a size.

  • If you’re in the middle of the range → your usual size should be fine.

5. What are KissSteps™ made from?

Our slippers use:

  • EVA (Ethylene Vinyl Acetate) for the sole and main structure – lightweight, flexible and cushioned.

  • A smooth, easy-to-clean surface that can be rinsed with water.

They are designed as household / casual slides, not heavy-duty outdoor shoes.

6. Where can I wear them?

KissSteps™ Kissing Slippers are great for:

  • Around the house – bedroom, living room, hallway

  • Bathroom and spa days

  • Hotel stays and weekends away

  • Poolside or on a balcony / terrace

  • Quick steps into the garden or to grab parcels

They are not designed as long-distance walking shoes or for rough outdoor terrain.

7. How do I clean them?

Cleaning is simple:

  1. Rinse with lukewarm water.

  2. If needed, use a mild soap and a soft cloth or sponge.

  3. Rinse off any soap and let them air dry away from direct high heat.

Avoid harsh chemicals, bleach or very hot water, as this can damage the material.

8. Do you offer different colours?

Yes, KissSteps™ are available in multiple colours (options may change over time).

On the product page you’ll see the current available colours. Common choices include playful brights and softer neutrals, so you can:

  • Match with your partner / bestie, or

  • Choose different colours for each person in the house.

9. Do you ship outside the UK?

Right now, KissSteps™ focuses on UK customers only:

  • England

  • Scotland

  • Wales

  • Northern Ireland

If you’re outside the UK and interested, feel free to contact us, but we can’t guarantee international delivery at this time.

10. How much is shipping?

For KissSteps™ orders within the UK we currently offer:

  • Free tracked UK shipping on all orders.

There are no surprise delivery charges at checkout. The price you see on the product page is the price you pay.

11. How long does delivery take?

Typical timeframes are:

  • Order processing: usually 1–2 working days

  • Delivery after dispatch: usually 2–5 working days within the UK

During busy periods (e.g. Christmas, sale events or postal strikes), deliveries may take slightly longer. You’ll see an estimated delivery window at checkout.

12. Will my order arrive before Christmas?

We clearly communicate a “last order date” for Christmas delivery on the product page and/or announcement bar.

If you order on or before that date:

  • Your order is scheduled to arrive before Christmas, based on our courier timelines and processing time.

If you order after that date, we’ll still dispatch quickly, but we cannot promise Christmas delivery.

13. Is my order tracked?

Yes, most orders are sent using a tracked service.

  • Once your order is dispatched, you’ll receive an email.

  • Where available, a tracking link or number will be included so you can follow your parcel’s journey.

If you haven’t received a dispatch email within 3 working days, please contact us with your order number.

14. What if my order hasn’t arrived?

If your order is delayed:

  1. Check the tracking link (if provided).

  2. Check with neighbours or safe places where parcels are often left.

  3. Check your local delivery office (if applicable).

If it’s still not with you after 7 working days beyond the latest estimate, email us at support@kisssteps.co.uk with:

  • Your full name

  • Order number

  • Delivery address

We’ll investigate with the courier and, if confirmed lost, we will arrange a replacement or refund according to our policies.

15. What if I receive the wrong size/colour or a faulty item?

If there’s any issue with your order, don’t worry – we’ll fix it.

Please contact us at support@kisssteps.co.uk within 30 days of receiving your parcel and include:

  • Your order number

  • A short description of the problem

  • Clear photos of the slippers and the issue

If the product is faulty or incorrect, we’ll offer a replacement or refund, in line with our Returns & Refunds Policy and your UK consumer rights.

16. Can I return my order if I change my mind?

Yes – we offer change-of-mind returns within a limited period, as long as:

  • The slippers are unworn,

  • In their original condition, and

  • In their original packaging where reasonably possible.

For full details, please read our Returns & Refunds Policy page.
In most cases, you’ll be responsible for return postage for change-of-mind returns.

17. Can I exchange for a different size?

We don’t currently run an automated exchange system.

If you need a different size:

  1. Request a return for your original order (see the Returns & Refunds Policy).

  2. Place a new order in your correct size.

This keeps stock accurate and ensures you get the pair you want as quickly as possible.

18. Which payment methods do you accept?

We accept the main payment methods provided by Shopify, which typically include:

  • Major debit and credit cards

  • Other secure payment options (such as Shop Pay, Apple Pay, Google Pay, etc., depending on what you enable)

At checkout, you’ll see all the available options for your device and location.

19. Is my payment secure?

Yes. Payments on our store are processed using Shopify’s secure payment system, which uses industry-standard encryption.

We never see or store your full card details – they are handled by the payment provider.

20. How can I contact KissSteps™?

If you need help with an order, size advice, or have any questions about KissSteps™, you can reach us.