We ship worldwide. Popular destinations include the USA, Canada, and the UK (and many more). If your country isn’t available at checkout, contact us and we’ll check delivery options.

Yes — we provide tracked delivery and we use insured shipping where available. You’ll be able to follow your package online after dispatch.

Delivery time depends on your location and the shipping method selected at checkout. You’ll always see an estimated delivery window during checkout, plus updates once your order is on the way.

Orders are typically processed within 1–2 business days. During peak periods (holidays, promotions), processing may take slightly longer — but we’ll keep you updated.

Yes. Once your order ships, you’ll receive a confirmation email with your tracking link. Please also check your spam/junk folder just in case.

If you contact us quickly, we’ll do our best to help. Once an order is processed or shipped, changes and cancellations may not be possible. Reach out as soon as you can with your order number.

No — we aim to keep pricing clear and straightforward. The total you see at checkout is the amount you pay.

We accept secure payment methods available through Shopify, including debit/credit cards and fast checkout options like Apple Pay and Google Pay (depending on your device and location).

Yes. Payments are processed through certified providers with encrypted, bank-grade security. We do not store your card details.

Tracking updates can sometimes take 24–72 hours after dispatch. If it hasn’t updated after that, contact us and we’ll check it for you.

First, check your tracking link and your email (including spam). If the delay looks significant, message us — we’ll assist and provide the next best steps.

Contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll arrange a replacement or refund depending on the situation and applicable regulations.

Yes — returns are accepted according to our Refund & Returns Policy. Please review that page for eligibility, timelines, and the return process.

After a return is received, inspection typically takes up to 5 business days. Once approved, refunds are sent to the original payment method. Your bank may take an additional 5–10 business days to post the funds.

We don’t currently offer an automatic exchange system. The fastest option is to place a new order and request a return for the original order (if eligible) under our returns policy.

If you’re ordering for a special date, we recommend placing your order early to allow for processing and transit time. You’ll also have tracking updates along the way.

You can reach us via our Contact page or the email address listed on our website. Please include your order number (if you have one) so we can help faster.